Disabling cloud client as Wrong password at default.login

[stevetoza]

What issue do you have? Please be as thorough and explicit as possible.

Unable to login / use plugin - Disabling cloud client as Wrong password at default.login

Details of your setup.

• Do you use (1) Homebridge UI-X

• Which version of Homebridge/HOOBS do you have?
  v1.7.0

• Which platform do you run Homebridge/HOOBS on (e.g. Raspberry Pi/Windows/HOOBS Box)? Please also mention your version of Node.js/NPM if known.
  VM - Debian 12
  Node.js Version v20.9.0

• Which version of this plugin (homebridge-meross) do you have? Has the issue started since upgrading from a previous version?
  homebridge-meross v10.0.0

• Which Meross devices do you have that are causing issues? Please include product models if applicable.

Please paste any relevant logs below.

[11/20/2023, 1:15:24 PM] [Meross] Disabling cloud client as Wrong password at default.login (file:///var/lib/homebridge/node_modules/homebridge-meross/lib/connection/http.js:67:19).
[11/20/2023, 1:15:24 PM] [Meross] ***** Disabling plugin. *****
[11/20/2023, 1:15:24 PM] [Meross] ***** Neither of username and password nor user key has been configured, or there was an issue obtaining cloud devices. *****

[bwp91]

Apologies for long delay in my reply. Hopefully you saw from your logs that the issue was invalid credentials?

[stevetoza]

No worries :), Yer I did but im using the same login details as I use to log into the meross app unless I need to sign up someone else to use the api

[bwp91]

It’s the same username and password that you use for the meross app.

Are you still getting the same error message?

[stevetoza]

Thought it would be the same, Still getting the same error message, I've also changed my password just incase, I can log into the app with no issues at all

[bwp91]

and your definitely using the correct username (email) in the plugin config?

[stevetoza]

same one thats im using to log into the merross app

[bwp91]

are you on the most recent version of the plugin?

[stevetoza]

Using the latest version have tried older versions to test and get the same error

[bwp91]

which country are you based in?

[stevetoza]

UK :)

[bwp91]

Would you be happy to message on discord? if so:

Here is a link to the server: https://discord.com/channels/432663330281226270/742733745743855627

feel free to send me a dm my username is bwp91

[stevetoza]

Was just about to message you on discord and thought id i'll try the plugin again first. its now randomly working, its signed in and got my devices! - thanks for your help!