Failed setup - cannot reload unless hub is reset

[rddelacosta]

Hi,

Recently I have been having an issue wherein I just notice either (a) the temperature reading of my wiser TRVs are flat or (b) the Wiser integration fails to load after reloading/restarting my HA (failed setup - will retry: None). As it is not loading, I cannot get the diagnostic output.

I have accessed the URL to check if the wiser server is working and I get "{"Error":"Unauthorized"}".

I can only solve the issue by manually resetting the wiser hub and reloading the integration.

I have not enabled hot water automation but have enabled passive mode.

Pls see some logs below:
- prior to manual reset of the hub:

- `2025-01-08 16:52:14.616 WARNING (MainThread) [custom_components.wiser.coordinator] Error fetching wiser (wiser-WiserHeat02C1A5) data. Connection timeout trying to communicate with Wiser Hub 192.168.1.127 for url http://192.168.1.127:80/data/v2/domain/
2025-01-08 16:52:16.306 WARNING (MainThread) [homeassistant.helpers.frame] Detected that custom integration 'wiser' sets option flow config_entry explicitly, which is deprecated at custom_components/wiser/config_flow.py, line 241: self.config_entry = config_entry. This will stop working in Home Assistant 2025.12, please create a bug report at https://github.com/asantaga/wiserHomeAssistantPlatform/issues
2025-01-08 16:54:11.619 WARNING (MainThread) [custom_components.wiser.coordinator] Error fetching wiser (wiser-WiserHeat02C1A5) data. Connection timeout trying to communicate with Wiser Hub 192.168.1.127 for url http://192.168.1.127:80/data/v2/domain/
2025-01-08 16:54:38.900 WARNING (MainThread) [custom_components.wiser.coordinator] Error fetching wiser (wiser-WiserHeat02C1A5) data. Connection error trying to communicate with Wiser Hub http://WiserHeat02C1A5 for url http://http://WiserHeat02C1A5:80/data/v2/domain/.  Error is Cannot connect to host http:80 ssl:default [DNS server returned answer with no data]
2025-01-08 16:55:16.279 WARNING (MainThread) [custom_components.wiser.coordinator] Error fetching wiser (wiser-WiserHeat02C1A5) data. Connection error trying to communicate with Wiser Hub http://WiserHeat02C1A5 for url http://http://WiserHeat02C1A5:80/data/v2/domain/.  Error is Cannot connect to host http:80 ssl:default [DNS server returned answer with no data]

2025-01-08 16:55:43.720 WARNING (MainThread) [custom_components.wiser.coordinator] Error fetching wiser (wiser-WiserHeat02C1A5) data. Connection error trying to communicate with Wiser Hub http://192.168.1.127 for url http://http://192.168.1.127:80/data/v2/domain/.  Error is Cannot connect to host http:80 ssl:default [DNS server returned answer with no data]
2025-01-08 16:56:06.402 WARNING (MainThread) [custom_components.wiser.coordinator] Error fetching wiser (wiser-WiserHeat02C1A5) data. Connection error trying to communicate with Wiser Hub http://192.168.1.127 for url http://http://192.168.1.127:80/data/v2/domain/.  Error is Cannot connect to host http:80 ssl:default [DNS server returned answer with no data]

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='api.home-connect.com', port=443): Read timed out.
2025-01-08 16:57:11.650 WARNING (MainThread) [custom_components.wiser.coordinator] Error fetching wiser (wiser-WiserHeat02C1A5) data. Connection error trying to communicate with Wiser Hub http://192.168.1.127 for url http://http://192.168.1.127:80/data/v2/domain/.  Error is Cannot connect to host http:80 ssl:default [DNS server returned answer with no data]
2025-01-08 16:57:30.786 ERROR (stream_worker) [homeassistant.components.stream.stream.camera.frontdoor_event] Error from stream worker: Timestamp discontinuity detected: last dts = 1235610, dts = 2691022195
2025-01-08 16:58:09.646 WARNING (MainThread) [custom_components.wiser.coordinator] Error fetching wiser (wiser-WiserHeat02C1A5) data. Connection error trying to communicate with Wiser Hub http://192.168.1.127 for url http://http://192.168.1.127:80/data/v2/domain/.  Error is Cannot connect to host http:80 ssl:default [DNS server returned answer with no data]`

-post-reset:

`2025-01-08 17:22:13.615 WARNING (MainThread) [custom_components.wiser.coordinator] Error fetching wiser (wiser-WiserHeat02C1A5) data. Connection timeout trying to communicate with Wiser Hub 192.168.1.127 for url http://192.168.1.127:80/data/v2/domain/
2025-01-08 17:22:13.615 DEBUG (MainThread) [custom_components.wiser.coordinator] Finished fetching wiser (wiser-WiserHeat02C1A5) data in 113.747 seconds (success: True)

2025-01-08 17:22:50.189 INFO (MainThread) [custom_components.wiser.coordinator] Hub update completed for WiserHeat02C1A5
2025-01-08 17:22:50.189 DEBUG (MainThread) [custom_components.wiser.coordinator] Finished fetching wiser (wiser-WiserHeat02C1A5) data in 26.206 seconds (success: True)
2025-01-08 17:22:50.244 DEBUG (MainThread) [custom_components.wiser.climate] Setting up Room climate entities`

Pls see other details below along with screenshots:

Wiser HA version: 3.4.15

Core: 2024.12.5
Supervisor: 2024.12.3
Operating System:14.1
Frontend: 20241127.8

Thanks

[msp1974]

So, this looks very much like a network/hub issue and not an integration issue. Why do you think it is?

[rddelacosta]

My hub seems accessible as I get the {"Error":"Unauthorized"} when accessing either the ip or wiser host name. Also my wiser mobile app works even when the HA wiser integration faces the failed setup thingy. In addition, my other HA integrations are working fine.

Is there anything I can provide to help resolve this issue?