Workaround for logout in the Xplora® App #24

Ludy87 · 2022-04-09T09:01:46Z

~~add phone number from watch to contacts (as admin)~~ As an admin user, add watches phone number to watches contacts Workaround for logout in the Xplora® App #24 (comment)
create a login profile for this phone number
log into the app with the created profile to test whether it works
use the login data for the integration

FerretMonger · 2022-05-10T18:40:38Z

When would I need to do this? I just got the watch and want to set the integration for the first time.

Ludy87 · 2022-05-11T02:33:06Z

Use the Xplora app to find the contact's number as described above.

mschiessl · 2022-06-02T14:48:02Z

They only allow "2" administrators, which is me and my wife - so I cannot add the watch itself as an admin.
Any suggestions?
Should we raise a support on xplora side ?

Ludy87 · 2022-06-02T17:28:43Z

@mschiessl create an account with your watch's phone number and include the number as a contact. The integration does not require an admin as a user.

mschiessl · 2022-06-02T18:04:17Z

Thanks, @Ludy87, makes total sense now!
I got the following sentence totally wrong:

add phone number from watch to contacts (as admin)

could be better:

As an admin user, add watches phone number to watches contacts

P-Stenbumling · 2022-06-05T20:34:12Z

@mschiessl create an account with your watch's phone number and include the number as a contact. The integration does not require an admin as a user.

How and where do you create an account?
from the mobile app i'm unable to get an verification, have added the xploras number to contacts.

Ludy87 · 2022-06-05T20:53:33Z

Download the app Android or [Apple](https://apps.apple.com/ de/app/xplora/id1521983878).
You select the item "Create account"
Follow the instructions
Done

You are still logged into the app:

log out
You select the item "Create account"
Follow the instructions
Done

sevorl · 2022-06-30T12:39:16Z

I struggled with this manual at first. I found this manual very useful:
https://www.telekom.de/hilfe/mobilfunk-mobiles-internet/xplora-x5-play-esim-smartwatch/neue-gruppenmitglieder?samChecked=true

Maybe this is helpful for anyone else...

BTW: Excelent Work Ludy87!

xeor · 2022-07-26T19:08:36Z

I'm a little confused by this workaround..

Is it needed only if you have problems that you are logged out, or is it always needed?
Is the goal to have a dedicated login user for the API?
What if you have multiple watches, will 1 watch be used for both numbers and need access to both?
Will the phonenumber setting be the same as child_phonenumber?
Will the kid have a "dummy" number (itself) on the watch?

Don't need answer to all of it, but something to shed some light on the confusion.. It seams to be multiple issues that have problems with login.

Ludy87 · 2022-07-26T21:29:09Z

An admin/user/parent can only login on ONE device, either in the app on the mobile phone or in the integration. It is therefore necessary to create an app account on the mobile phone in order to be able to use an "extra" user for the integration.

phonenumber is the number from App/integration User, not from watch.

The watch usually has its own phone number, hence its own key 'child_phonenumber'
In itself, the watch has a unique ID ('watch_id')

xplora_watch/custom_components/xplora_watch/__init__.py

Line 135 in b97df72

_LOGGER.debug(f"Xplora® Watch IDs: {watchUserIDs}")

xeor · 2022-08-01T19:10:24Z

Does this trick work anymore? When logged in as a parent, I can see the watch have it's own phone-number as contact. I can also login using the same phone-number in the app and verify that it sees itself.

111: Phone-number for the simcard on the watch, using the same as was installed when bought
222: My own (parent) phone-number

I removed, password, timezone, userlang and country_code below in the configuration examples

# This gives `pyxplora_api.exception_classes.LoginError: Login to Xplora® API failed. Check your input! - 1`
xplora_watch:
  phonenumber: "111"
  child_phonenumber:
    - "111"

# This works, but throws me out from the app on the phone when home-assistant is starting
xplora_watch:
  phonenumber: "222"
  child_phonenumber:
    - "111"

I also tried "manually" using the code found in pyxplora_api.

# This works
gql.runGqlQuery(gql_mutations.SIGN_M.get("issueTokenM", ""), {'countryPhoneNumber': '+47', 'phoneNumber': '222', 'password': 'password-hash-here', 'userLang': 'nb-NO', 'timeZone': 'Europe/Oslo'})

# same with phoneNumber of watch gives
{'errors': [{'code': 'E000025', 'message': 'Incorrect password.'}], 'data': {'issueToken': None}}

I got E000025 on my own phone-number in the beginning as well, however, that all the sudden fixed itself after fiddling with resetting the password on the account (even tho I could login using the password I tried)..

Any tips?

Ludy87 · 2022-08-01T20:00:56Z

@xeor Has a user account been created with the phone number from the watch?

xeor · 2022-08-02T04:28:39Z

@Ludy87 yes, I have created one from the xplora app and I can login using it. I see in it's profile-page that it has a dedicated mail-address as well. It can see the watch when logged in, but there is no information like location and such (since it's not a guardian?).

I have also tried to remove the 111 number from the contact-list and readd it using the qr code instead of adding it using guardian>add-contact. Both methods yields the same error..

Ludy87 · 2022-08-02T14:36:06Z

Try the minimal configuration!

https://github.com/Ludy87/xplora_watch#minimal-configuration

xplora_watch:
  country_code: "+49"
  phonenumber: "151XXXXXXXX"
  password: "password"
  userlang: "de-DE"
  timezone: "Europe/Berlin"

xeor · 2022-08-02T19:50:14Z

@Ludy87 same error as before..

I also tried to change the password on the 111 number and confirming that it works to login using the app using 111.
Retried everything with the new password, but still a no-go, same error :(

Ludy87 · 2022-08-02T21:02:36Z

@xeor I ran some tests and came to the conclusion: You are using the wrong password. Please check if all characters are correct. No hash value, no additional characters such as spaces.

xeor · 2022-08-02T21:10:04Z

Thanks for checking! I will do some more checks tomorrow. I'm copy-pasting the password from where it works into the config, and I have made sure it doesnt contain any strange characters. I even had the same password on both accounts to test and verified every login (outside home-assistant) worked..

I'll come back with some more tests :)

xeor · 2022-08-04T20:26:36Z

@Ludy87 ! I finally got it to work! Very useful the new version I installed from HACS with better errors. :)
It was the account-creation that wasn't correct. I thought I had created an account on the phone-number, but what I had created was an account on a separate mail, and attached the phone-number..

In the app, way I ended up doing it was (I think); "Create an Account" > "Skip" > "Log in" > "Forgot password" > "Phone number" > the 111 number > ...

Before this, I was able to login using the account on myxplora and in the app, but the account was still not correctly created using the phone-number.. So for the next; use the phone-number! Don't invent a new mail-address

Aunion · 2022-08-08T15:07:07Z

I was having similar issues with this process as @xeor and I can confirm that using the "forgot password" process (using my phone number as login) also did the trick for me (curiously the service sends the phone number verification code to your email, waited for quite a bit for it to arrive as sms before noticing that...)

jonathanbower · 2022-08-17T10:12:52Z

How can I create an account without an email adress? When selecting "create account" i only get an option to enter email and password. I if i select forgot account and enter child_phonenumber I get "User doesn't exist".

Aunion · 2022-08-17T16:54:46Z

@jonathanbower I'm pretty sure you have to create one with an email, then attach a phone number to it, and then reset the password using that phone number. At least those were the steps I had to take to get this to work.

jonathanbower · 2022-08-23T11:45:39Z

@Aunion , that did the trick, thanks!

westis · 2022-08-24T10:48:38Z

I don't really understand this.

When logged in with my admin account in the Xplora app, add my child as a contact to himself.
Log out and create an account for my child, with his email address, but my phone number as the main contact.
Then I use what login data in the HA integration? The description above just says "Use the login data". But in a later comment it's like the phonenumber and child_phonenumber in configuration.yaml should not be the same?

Not sure if it has to do with the above or something else, but "last tracking" hasn't updated for me for more than an hour now, and battery level is -1.

xeor · 2022-08-24T11:05:23Z

The -1 might be another problem.. I just noticed the smell of thing on my setup, but didn't investigate yet

eirikgrindevoll · 2022-09-05T13:39:28Z

This doesnt seem to work. What actually worked was that one of my sons friends watch became avalible! And i got all the information from that watch! Because they have added eachother as contacts

eirikgrindevoll · 2022-09-08T19:26:10Z

This doesnt seem to work. What actually worked was that one of my sons friends watch became avalible! And i got all the information from that watch! Because they have added eachother as contacts

Ok so managed to get it to work. For me i had to remove the contact on my admin account and then re add the contact (that is used for authentication to the API) Since my sons number is added on his friends account we can still view information from that watch not good, but this workaround wouldnt work if not.

BUT now i need help. When i removed the addon from HACS i also cleaned up the entities ect. And if i recall also cleaned up known_devices.yaml? I do not manage to get a sensor now for tracking the device?!

Ludy87 · 2022-09-09T05:41:59Z

@eirikgrindevoll can you also read your friend's watch in the app? That would be a massive data breach.

Ludy87 · 2022-10-06T16:04:31Z

If they didn't continue to develop so much, then they could also close another sizeable security gap.

BigFriendlyDuck · 2022-10-06T17:38:50Z

The article from Digi with paywall removed:
https://www.digi.no/artikler/kan-spore-andres-barneklokker-i-sanntid-uten-at-de-vet-om-det/522449?key=v0kLg90C

Ludy87 · 2022-10-06T17:49:02Z

I like the link to my repository 👍

Ludy87 · 2022-10-25T14:42:53Z

please check: #96

smarthomefamilyverrips · 2023-02-17T23:12:03Z

@Ludy87 does this still work? Or only works to login with admin account now? I believe it is the last and only works with admin and this work around is not working anymore, If you just could please confirm.

xsirpreisx · 2023-03-10T18:27:30Z

I don't get this to work.

I added the phone number of my first sone to his own watches contacts (from the XPlora app on my phone, signed in with my own admin account).
I then created an email account for him
I logged out of my xplora app, and tried creating a new account using my sons email address. In the second step, I have to type in a phone number (probably his?). When I use his number, it says that "this number is already used" and I can't finish account creation.

I then tried it a second time, this time for my second son.

I also created a new email address.
This time I didn't add his own number to his watches contacts
Same thing when creating the account on the app, "this number is already" used.

I can go to "lost password", type in one of their phone numbers, In the next step I can type in a password, twice. Submitting results in "Invalid request".

Can anyone help?

smarthomefamilyverrips · 2023-03-12T17:39:15Z

@xsirpreisx this method described in this post not works anymore, just use your own phone number and password you also use as guardian to login to the integration. Like that it works for me.

xsirpreisx · 2023-03-12T18:23:04Z

But then I will get logged out on my phone?! Which I don't want. Am 12.03.2023 18:39 schrieb sesame_madness ***@***.***>: @xsirpreisx this method described in this post not works anymore, just use your own phone number and password you also use as guardian to login to the integration —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

smarthomefamilyverrips · 2023-03-12T18:26:35Z

@xsirpreisx no you won't, I am logged in on my phone and on HA and also my wife is logged in as guardian with her own phone number

BigFriendlyDuck · 2023-03-12T18:32:19Z

Weird. I’m being logged out. And when I asked Xplora, that is how it should be. I’ve tried asking Xplora about support for three admins or being logged in with three devices simultanously. There can be many reasons for that, for an example if a kid is a part of two house-holds, and more than two adults is by all means a guardian. So. Maybe more people should ask them? It’s needed for several reasons regardless of HA..

…

On Sun, Mar 12, 2023 at 19:26, sesame_madness ***@***.***> wrote: ***@***.***(https://github.com/xsirpreisx) no you won't, I am logged in on my phone and on HA and also my wife is logged in as guardian with her own phone number — Reply to this email directly, [view it on GitHub](#24 (comment)), or [unsubscribe](https://github.com/notifications/unsubscribe-auth/AK5CXK3RQKQHT4GRMXIVW43W3YIOPANCNFSM5S6WB6NQ). You are receiving this because you commented.Message ID: ***@***.***>

smarthomefamilyverrips · 2023-03-12T18:39:40Z

@BigFriendlyDuck I not get logged out from anywhere, but I never have the xplora app open, I just log in and close it, but I receive notifications from app and if I open the app I am already logged in and not get logged out on HA nor app.... so not understand why you do, did you try this recently?.... anyway the above work around method not works anymore to my knowledge.... if it still does then I also not get it to work

xsirpreisx · 2023-03-12T18:46:47Z

@xsirpreisx no you won't, I am logged in on my phone and on HA and also my wife is logged in as guardian with her own phone number

I got logged out also when logging in via HA.

smarthomefamilyverrips · 2023-03-12T18:49:14Z

@xsirpreisx strange I not have this, and when you log back in again on app? It logs you out from HA?

MrGlad8 · 2023-03-30T18:30:19Z

I have a problem with the no sensors being created after the second step with adding the integration. The login works and the Xplora-integration is created, but no sensors is there! Why is it doing this?

Ludy87 · 2023-03-30T18:37:10Z

@MrGlad8 you have to select the appropriate sensors in the configuration.

JoergBr · 2023-08-25T11:27:30Z

@xsirpreisx no you won't, I am logged in on my phone and on HA and also my wife is logged in as guardian with her own phone number

I got logged out also when logging in via HA.

Same here. Followed the same process and got the same problems with "number is already used", also having the frequent logging out of the app with the adminstrator account (HA 2023.2.5).

DIYtechie · 2023-09-26T15:21:59Z

I cannot create a user with watches own number?

While being logged in as admin user on the App, I added the number of the sim card in the watch itself to the contacts on the watch. Then logged out and attempted to create a new user using the number. First of all, I could only create a new user by also using a new email, and when I typed in the watches own number I got the "number is already used".

timn · 2023-10-01T14:55:51Z

I have a similar experience of the two previous comments: always logged out of app (which is bad, because one cannot receive messages anymore) and registering with the watch's number is not possible. This effectively breaks the extension.

otih · 2023-11-20T00:18:29Z

I was not able to implement the workaround and keeping two admins active. Any plan/idea by when this issue may get solved?
As for now, this integration is broken.

thmz82 · 2024-01-18T14:45:26Z

Unfortunately the workaround also doesn't work for me:

Start Xplora App on smartphone
"Create Account"
"Skip"
Enter a valid email address
Enter smart watches phone number -> "This mobile number is already in use. Please enter another mobile number."

Also tried to reset the password function

Start Xplora App on smartphone
Login
"Forgot password?"
Enter smart watches phone number
Enter 2x new password and check "I am not a robot" -> "Invalid request"

I even tried to install an older Xplora apk (from 02/2023). There I was able to get to the page that tells me "please enter the verification code we sent to your number" but I'm not getting any verification code.

Looks like they prohibit creating an account with the smart watches phone number.
Any other ideas on how to workaround that problem?

Ludy87 · 2024-01-20T13:07:28Z

@thmz82 What do you want to do afterwards? If you want to fully use the integration, you have to log in with your admin account.

thmz82 · 2024-01-20T15:17:30Z

@thmz82 What do you want to do afterwards? If you want to fully use the integration, you have to log in with your admin account.

Primarily I would like to use the integration for tracking the GPS location and battery state. Also I'd like to enable/disable the school mode or alarms via automations (for example on holidays).
On the long run it would also be nice to fetch/send messages - but for now I'm using the Xplora App and it is sufficient.

The problem I currently have is that when I use my admin account in the HA integration, I get logged out from my mobile app. And when I log in again on my mobile phone, the HA integration gets in trouble (all sensors stop updating or get "unknown").
Are you familiar with this problem?

It's a pity that they allow us only to add 2 admin contacts. Already wrote to the support if there's a way (or maybe in the future) to add a 3rd one but no answer until now..

Ludy87 · 2024-01-20T16:17:26Z

The problem I currently have is that when I use my admin account in the HA integration, I get logged out from my mobile app. And when I log in again on my mobile phone, the HA integration gets in trouble (all sensors stop updating or get "unknown").
Are you familiar with this problem?

Yes, I know, there is no way to get around this behavior.

It's a pity that they allow us only to add 2 admin contacts. Already wrote to the support if there's a way (or maybe in the future) to add a 3rd one but no answer until now..

I can tell you the answer: "Hi Ludy, thank you very much for the feedback & message, unfortunately it is currently only possible to appoint a total of 2 administrators."

DIYtechie · 2024-05-18T19:17:52Z

This issues seems to have been fixed by xplora. At least I can now be signed in via the app and the integration with the same (admin) user at the same time.

Ludy87 · 2024-05-18T22:23:21Z

When I have a watch again I will test it. Thanks for the info.

otih · 2024-06-11T13:22:39Z

I tested it with an Xplora X6 (Firmware w112.8.1.002_2405101) and was not successful.
Still get loggedout from mobile app.

JanSchnacki · 2024-07-28T09:55:21Z

Just another "works" comment.

I added the watch to HA using my own account (e-mail, not phone number). It works (after I understood how to add the entities) and I'm not logged out from the app (at least not for the last 30 minutes).

Thank you, Ludy87. This integration will help me a lot.

otih · 2024-11-11T16:41:04Z

I tested again today. After login with email it works great and I did not get logged out for several hours.

Seems this issue has been solved.

Ludy87 pinned this issue Apr 9, 2022

Ludy87 mentioned this issue Jun 3, 2022

[🐛 BUG] cannot start integration #39

Closed

2 tasks

Ludy87 mentioned this issue Aug 3, 2022

🌱 add error message V1.0.42 #42

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Ludy87 mentioned this issue Oct 11, 2022

[🐛 BUG] Battery showing -1 and tracker not updating #47

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Ludy87 mentioned this issue Oct 19, 2022

🐛 Admin Account required #88

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Workaround for logout in the Xplora® App #24

Workaround for logout in the Xplora® App #24

Comments

Ludy87 commented Apr 9, 2022 • edited Loading

FerretMonger commented May 10, 2022

Ludy87 commented May 11, 2022

mschiessl commented Jun 2, 2022

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P-Stenbumling commented Jun 5, 2022

Ludy87 commented Jun 5, 2022

sevorl commented Jun 30, 2022

xeor commented Jul 26, 2022

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xeor commented Aug 1, 2022

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xeor commented Aug 2, 2022

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xeor commented Aug 2, 2022

xeor commented Aug 4, 2022

Aunion commented Aug 8, 2022

jonathanbower commented Aug 17, 2022

Aunion commented Aug 17, 2022

jonathanbower commented Aug 23, 2022

westis commented Aug 24, 2022

xeor commented Aug 24, 2022

eirikgrindevoll commented Sep 5, 2022

eirikgrindevoll commented Sep 8, 2022

Ludy87 commented Sep 9, 2022

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xsirpreisx commented Mar 12, 2023 via email

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xsirpreisx commented Mar 12, 2023

smarthomefamilyverrips commented Mar 12, 2023

MrGlad8 commented Mar 30, 2023

Ludy87 commented Mar 30, 2023

JoergBr commented Aug 25, 2023

DIYtechie commented Sep 26, 2023

timn commented Oct 1, 2023

otih commented Nov 20, 2023

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