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InvalidServerCredentials #1543

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Antirecord opened this issue May 3, 2024 · 2 comments
Open

InvalidServerCredentials #1543

Antirecord opened this issue May 3, 2024 · 2 comments
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customer support Customer support requests

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@Antirecord
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Hello!
I have a shadowbox deployed in Docker. Recently, some users have had problems (about 20 people use it in total), the following error occurs in the Outline application (at least on iOS):
InvalidServerCredentials

What could be causing this, and can it be fixed somehow? I would send the logs, but I don't see any errors in shadowbox.

@daniellacosse daniellacosse added the customer support Customer support requests label May 6, 2024
@daniellacosse
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Thank you for reaching out! Please submit feedback through the application on the device where you’re experiencing this issue – or contact us at support.getoutline.org – and include the GitHub issue number so that we can better support your needs.

If you haven’t already, check out the Outline Support Site at support.getoutline.org for access to help articles and more.

@taublast
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The funny part is that Windows client still works okay, and Mac/Android/iOS outline clients of same version (1.13.x) now get this error for any old/new credentials working fine with Windows client. So i would say this looks like an Outline client problem, not this server's. Totally caused by VPN blockers..

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