Fresh server, Ports are open, Key generated and client says "It seems like your access key is not valid. "

[kiat]

Hi,

I have a new server.

• Docker is installed, Outline server is successfully installed using the install script "install_scripts/install_server.sh".
• All ports are open.
• Outline manager can connect.
• New Fresh keys are generated
• Then the client can not connect and gives the error message "It seems like your access key is not valid. "

Any ideas?
Are there any log files that I can check?

[maddyhof]

Thank you for reaching out! If this is still an issue for you, please contact us at support.getoutline.org and include the GitHub issue number so that we can better support your needs. You can share more details about your server setup and generate a key for them to test with you.

If you haven’t already, check out the Outline Support Site at support.getoutline.org for access to help articles and more.

[hwax0r]

got the same error
@kiat have you fixed this?

[hwax0r]

the problem is outline is not even listening its port

systemd-r    606 systemd-resolve   14u  IPv4  21750      0t0  TCP 127.0.0.53:53 (LISTEN)
zabbix_ag    659          zabbix    4u  IPv4  21399      0t0  TCP *:10050 (LISTEN)
sshd         710            root    3u  IPv4  21384      0t0  TCP *:22 (LISTEN)
sshd         710            root    4u  IPv6  21395      0t0  TCP *:22 (LISTEN)
zabbix_ag    717          zabbix    4u  IPv4  21399      0t0  TCP *:10050 (LISTEN)
zabbix_ag    718          zabbix    4u  IPv4  21399      0t0  TCP *:10050 (LISTEN)
zabbix_ag    719          zabbix    4u  IPv4  21399      0t0  TCP *:10050 (LISTEN)
zabbix_ag    720          zabbix    4u  IPv4  21399      0t0  TCP *:10050 (LISTEN)

but outline ports are 32223 and 27516

[hwax0r]

also got no outline process running

ps -aux | grep outlineroot      
133479  0.0  0.1   6476  2276 pts/1    S+   04:04   0:00 grep --color=auto outline