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Error to update firmware #12922
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Hi @ibarramiguel119 Could you first try unplugging the micro-sized end of the USB cable from the base of the camera, reversing the connector's orientation and plugging it back into the camera, please (USB-C cables are two-way insertion at the micro-sized end). Does doing so make any difference? |
I will discuss your problem with my Intel RealSense colleagues. May I ask which country you are located in, please? |
Thank you very much, I appreciate it very much, I'm from Mexico. |
Thank you very much, and thanks for your patience. |
Hi @ibarramiguel119 Thanks very much again for your patience. Please send me an email at the address below so that we can discuss the next step in restoring your D457 camera. |
Hi @ibarramiguel119 Please email me at the address in the comment above if you require further assistance with restoring your D457 camera. Thanks! |
Hi @ibarramiguel119 Please send me an email at the address at #12922 (comment) if you would like to continue the process of having your D457 restored. |
Case closed due to no further comments received. |
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