FE: Convert html if it's showing up from the error message

[ouikhuan]

See: p1715325569109759-slack-C01A60HCGUA

[obenland]

<p>There has been a critical error on this website.<\/p><p><a href=\"https:\/\/wordpress.org\/documentation\/article\/faq-troubleshooting\/\">Learn more about troubleshooting WordPress.<\/a><\/p>

I don't know how helpful it is to pass on this error message. Maybe we could check for a 500 error and show a more helpful message?

[ouikhuan]

Hmmm, I agree. Probably point them to our support directly? Something like "Your website is experiencing technical issues. Please contact our support for assistance."?

[obenland]

Let's link them to a support doc instead instead of asking them to contact support directly?
https://wordpress.com/support/resolve-jetpack-errors/#critical-error-on-the-site

[ouikhuan]

Sure, something like:
Your website is experiencing technical issues. Please refer to our [link]support documentation[/link] for assistance in resolving this error.
We can even keep it shorter like:
Your website is experiencing technical issues. [link]Learn how to fix[/link].

[obenland]

Let's go with Your website is experiencing technical issues. Please refer to our [link]support documentation[/link] for assistance in resolving this error.!