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Hever: Theme no longer respects "Display Site Title and Tagline" in Site Identity #7952

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pauljacobson opened this issue Jul 16, 2024 · 3 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". Customizer [Feature Group] Appearance & Themes Features related to the appearance of sites. [Pri] TBD [Theme] Hever Triaged [Type] Bug Something isn't working User Report This issue was created following a WordPress customer report

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@pauljacobson
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Quick summary

A customer reported that their theme no longer supports the option to add a site title and tagline, and have this not display in the header while using the Hever theme. Instead, even though the Display Site Title and Tagline option is disabled, the site title still displays in the header, as you can see here:

CleanShot 2024-07-16 at 10 25 20@2x

Steps to reproduce

  1. Head to the Customizer, to "Site Identity" for a site that has the Hever theme activated;
  2. Ensure that the Display Site Title and Tagline option is unchecked, and type in a site title;
  3. Observe that the site title displays in the header even though the option to display this is disabled.

What you expected to happen

When the Display Site Title and Tagline option is disabled, the site title and tagline should be hidden from view.

What actually happened

When the Display Site Title and Tagline option is disabled, the site title and the tagline display in the header.

Browser

Microsoft Edge

Context

Customer report: 8488125-zen

Platform (Simple, Atomic, or both?)

Simple

Other notes

No response

Reproducibility

Consistent

Severity

Some (< 50%)

Available workarounds?

Yes, difficult to implement

Workaround details

If the site's plan doesn't support Custom CSS then it isn't possible for a customer to hide the site title and tagline themselves.

@pauljacobson pauljacobson added [Type] Bug Something isn't working Needs triage [Feature Group] Appearance & Themes Features related to the appearance of sites. User Report This issue was created following a WordPress customer report [Theme] Hever Customizer labels Jul 16, 2024
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Support References

This comment is automatically generated. Please do not edit it.

  • 8488125-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Jul 16, 2024
@mrfoxtalbot
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I cannot reproduce this. I tried simple, AT, the theme's demo site, and even the user's site.
It sounds like a temporary shortage.

@mrfoxtalbot mrfoxtalbot closed this as not planned Won't fix, can't repro, duplicate, stale Jul 19, 2024
@mrfoxtalbot
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I followed up with the user to let them know it's fixed now.

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". Customizer [Feature Group] Appearance & Themes Features related to the appearance of sites. [Pri] TBD [Theme] Hever Triaged [Type] Bug Something isn't working User Report This issue was created following a WordPress customer report
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2 participants