skill-Customer-Care-Sample-Skill.json

{
  "intents": [
    {
      "intent": "Product_Information",
      "examples": [
        {
          "text": "How to start heater"
        },
        {
          "text": "How can I start heater"
        },
        {
          "text": "How do I access the settings"
        },
        {
          "text": "How do I set the time"
        },
        {
          "text": "How do I turn on the heater"
        },
        {
          "text": "How to install battery"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Greetings",
      "examples": [
        {
          "text": "Hey there all"
        },
        {
          "text": "Hey how are you doing"
        },
        {
          "text": "Hello I am looking for some help here"
        },
        {
          "text": "Hello"
        },
        {
          "text": "Hello Agent"
        },
        {
          "text": "Have you been well?"
        },
        {
          "text": "Greetings"
        },
        {
          "text": "Good to see you"
        },
        {
          "text": "Good morning"
        },
        {
          "text": "Good evening"
        },
        {
          "text": "Good day"
        },
        {
          "text": "hiya"
        },
        {
          "text": "yo"
        },
        {
          "text": "How are things going?"
        },
        {
          "text": "How are you today?"
        },
        {
          "text": "How have you been?"
        },
        {
          "text": "hi"
        },
        {
          "text": "How r u?"
        },
        {
          "text": "Looking good eve"
        },
        {
          "text": "Hey you"
        },
        {
          "text": "How is it going?"
        },
        {
          "text": "You there"
        },
        {
          "text": "Who is this?"
        },
        {
          "text": "What's up?"
        },
        {
          "text": "What's new?"
        },
        {
          "text": "Hi there"
        },
        {
          "text": "Hey twin"
        },
        {
          "text": "Hi advisor"
        },
        {
          "text": "Ok take me back"
        },
        {
          "text": "Hey there"
        }
      ],
      "description": "Greetings"
    },
    {
      "intent": "Thanks",
      "examples": [
        {
          "text": "thank you"
        },
        {
          "text": "much appreciated"
        },
        {
          "text": "many thanks"
        },
        {
          "text": "that's nice of you"
        },
        {
          "text": "thank you very much"
        },
        {
          "text": "thx"
        },
        {
          "text": "i appreciate it"
        },
        {
          "text": "thanks"
        }
      ],
      "description": "Thanks"
    },
    {
      "intent": "Customer_Care_Store_Location",
      "examples": [
        {
          "text": "Where is?"
        },
        {
          "text": "Where are you located?"
        },
        {
          "text": "how do i get to your business"
        },
        {
          "text": "Go to your company"
        },
        {
          "text": "I'd like to go to a store"
        },
        {
          "text": "I need help with find a store"
        },
        {
          "text": "I want to know about a store"
        },
        {
          "text": "Looking for a location"
        },
        {
          "text": "What is the closest store to my address?"
        },
        {
          "text": "What is the nearest branch?"
        },
        {
          "text": "What is the store near my zip code?"
        },
        {
          "text": "where are you"
        },
        {
          "text": "what's your location"
        },
        {
          "text": "give me directions"
        },
        {
          "text": "which cross streets are you on"
        },
        {
          "text": "how can i get to you from grand central"
        },
        {
          "text": "please suggest route from times square"
        },
        {
          "text": "Where is your office?"
        },
        {
          "text": "what is the address"
        },
        {
          "text": "how do i find you"
        },
        {
          "text": "location please"
        },
        {
          "text": "can you give me directions"
        },
        {
          "text": "where are you located"
        },
        {
          "text": "how do i get to your place"
        },
        {
          "text": "Find store"
        }
      ],
      "description": "Locate a physical store location or an address."
    },
    {
      "intent": "Customer_Care_Store_Hours",
      "examples": [
        {
          "text": "Are you closed new Year's eve"
        },
        {
          "text": "are stores open on sunday"
        },
        {
          "text": "how late are you open tonight"
        },
        {
          "text": "how late are you open"
        },
        {
          "text": "Are you open on Sunday"
        },
        {
          "text": "Hours of operation"
        },
        {
          "text": "What time do you close today"
        },
        {
          "text": "what time do you close on Sunday"
        },
        {
          "text": "What time do you open on Saturdays"
        },
        {
          "text": "What time do you close"
        },
        {
          "text": "when do you close"
        },
        {
          "text": "will you be open Memorial day"
        },
        {
          "text": "will you open for christmas"
        },
        {
          "text": "what are your hours"
        },
        {
          "text": "What time is your store open on saturday?"
        },
        {
          "text": "What time do stores close?"
        },
        {
          "text": "What time does the central manchester store shut on a saturday?"
        },
        {
          "text": "What time are you closing today?"
        },
        {
          "text": "What are your hous?"
        },
        {
          "text": "What are ur opening hours?"
        },
        {
          "text": "What are the saturday opening times for the local store?"
        },
        {
          "text": "What are the hours of operation?"
        },
        {
          "text": "What are the business hours of the store nearest to me?"
        },
        {
          "text": "Is the branch open now?"
        },
        {
          "text": "How long are you open?"
        },
        {
          "text": "How early do you open?"
        },
        {
          "text": "Does the store in the city center opens till 8pm on weekends?"
        },
        {
          "text": "Can you tell me how late the stores are open till?"
        },
        {
          "text": "At what hour can I swing by?"
        },
        {
          "text": "Are you open on sundays, and if so what are the hours?"
        },
        {
          "text": "Are you open on bank holidays?"
        },
        {
          "text": "Are you open during thanksgiving?"
        },
        {
          "text": "Are the stores open early?"
        },
        {
          "text": "will you open on christmas"
        },
        {
          "text": "how late y'all stay up till"
        },
        {
          "text": "how late are you there"
        },
        {
          "text": "how early do you open on Saturdays"
        },
        {
          "text": "Are you closing early today"
        },
        {
          "text": "What is the opening time for the washington store?"
        },
        {
          "text": "store open hours?"
        },
        {
          "text": "store open"
        },
        {
          "text": "store hours"
        },
        {
          "text": "store hrs"
        },
        {
          "text": "when can i visit your store"
        },
        {
          "text": "when does the store close"
        },
        {
          "text": "when do your stores open"
        },
        {
          "text": "open hours store"
        },
        {
          "text": "store open now"
        }
      ],
      "description": "Find business hours."
    },
    {
      "intent": "Help",
      "examples": [
        {
          "text": "help me decide"
        },
        {
          "text": "what can i do"
        },
        {
          "text": "i need assistance"
        },
        {
          "text": "help"
        },
        {
          "text": "can you assist me"
        },
        {
          "text": "can you help"
        },
        {
          "text": "what can i say"
        },
        {
          "text": "help me"
        }
      ],
      "description": "Ask for help"
    },
    {
      "intent": "Cancel",
      "examples": [
        {
          "text": "cancel the request"
        },
        {
          "text": "forget it"
        },
        {
          "text": "nevermind"
        },
        {
          "text": "never mind"
        },
        {
          "text": "cancel that"
        },
        {
          "text": "i changed my mind"
        },
        {
          "text": "i don't want a table anymore anymore"
        }
      ],
      "description": "Cancel the current request"
    },
    {
      "intent": "General_Connect_to_Agent",
      "examples": [
        {
          "text": "Need help from human"
        },
        {
          "text": "Please assist me to get to an agent"
        },
        {
          "text": "Operator please"
        },
        {
          "text": "Please connect me to a live agent"
        },
        {
          "text": "Please let me talk to a human being."
        },
        {
          "text": "Pls connect"
        },
        {
          "text": "Put me through to someone"
        },
        {
          "text": "representative"
        },
        {
          "text": "I want to speak to a person"
        },
        {
          "text": "get me a person"
        },
        {
          "text": "Can I connect to an agent?"
        },
        {
          "text": "Can I speak to a human please?"
        },
        {
          "text": "Can I speak to a live person?"
        },
        {
          "text": "Can I speak to an advisor?"
        },
        {
          "text": "Can I speak with somebody?"
        },
        {
          "text": "Can I talk to someone?"
        },
        {
          "text": "Can you assist me to connect to an agent?"
        },
        {
          "text": "Can you connect me with a real person?"
        },
        {
          "text": "Connect me to a live operator please."
        },
        {
          "text": "Contact person"
        },
        {
          "text": "Could you please transfer me to your master?"
        },
        {
          "text": "Customer service representative please."
        },
        {
          "text": "Do not want a robot?"
        },
        {
          "text": "Hi can you transfer me"
        },
        {
          "text": "How can I skip the recorded menu and go straight to a live person?"
        },
        {
          "text": "I don't want to talk to a bot."
        },
        {
          "text": "I don't want to talk to you"
        },
        {
          "text": "Is there anyone there I can actually talk to for real?"
        },
        {
          "text": "I need to speak to a representative. How would I go about doing so?"
        },
        {
          "text": "I want agent"
        },
        {
          "text": "I want a manager"
        },
        {
          "text": "I want an agent to help me"
        },
        {
          "text": "I want to talk to a person"
        },
        {
          "text": "I would like to speak to a human"
        },
        {
          "text": "I would like to speak to someone"
        },
        {
          "text": "I dont want to talk to a computer"
        },
        {
          "text": "call the manager"
        },
        {
          "text": "I want to speak to a human"
        },
        {
          "text": "I want to talk to the manager"
        },
        {
          "text": "A real agent, please."
        },
        {
          "text": "Call agent"
        },
        {
          "text": "talk to a human"
        },
        {
          "text": "Agent help"
        },
        {
          "text": "Yes, take me to a real person"
        },
        {
          "text": "Where is the closest agent?"
        },
        {
          "text": "Send me to an agent"
        },
        {
          "text": "I don't want to speak with a robot"
        }
      ],
      "description": "Request a human agent."
    },
    {
      "intent": "Customer_Care_Appointments",
      "examples": [
        {
          "text": "Could I speak to someone in the store next tuesday?"
        },
        {
          "text": "can you make an appointment for me"
        },
        {
          "text": "can i make an appointment"
        },
        {
          "text": "do you have availability next week"
        },
        {
          "text": "can i book for tonight"
        },
        {
          "text": "are you available on tuesday"
        },
        {
          "text": "Can I book an in person session"
        },
        {
          "text": "I would like to make an appointment to visit the nearest store to my location."
        },
        {
          "text": "I would like to discuss my situation face to face"
        },
        {
          "text": "I want to talk in person with someone about my case"
        },
        {
          "text": "meet in store"
        },
        {
          "text": "When can I meet with one of your employees at your store?"
        },
        {
          "text": "Want to change my visit"
        },
        {
          "text": "Store appointment"
        },
        {
          "text": "Set up an appt"
        },
        {
          "text": "Make an appointment"
        },
        {
          "text": "i'd like to come in for an appointment"
        },
        {
          "text": "I prefer a face to face visit"
        },
        {
          "text": "What time can I meet the staff?"
        },
        {
          "text": "i'd like to make an appointment"
        }
      ],
      "description": "Schedule or manage an in-store appointment."
    },
    {
      "intent": "Goodbye",
      "examples": [
        {
          "text": "good bye"
        },
        {
          "text": "see ya"
        },
        {
          "text": "arrivederci"
        },
        {
          "text": "ciao"
        },
        {
          "text": "so long"
        },
        {
          "text": "bye"
        }
      ],
      "description": "Good byes"
    }
  ],
  "entities": [
    {
      "entity": "landmark",
      "values": [
        {
          "type": "synonyms",
          "value": "grand central",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "empire state building",
          "synonyms": [
            "empire state",
            "emprire state"
          ]
        },
        {
          "type": "synonyms",
          "value": "times square",
          "synonyms": [
            "time sqaure",
            "time square",
            "times sqaure"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "reply",
      "values": [
        {
          "type": "synonyms",
          "value": "no",
          "synonyms": [
            "definitely not",
            "don't think so",
            "dont think so",
            "i think not",
            "nope",
            "not at this time",
            "not now"
          ]
        },
        {
          "type": "synonyms",
          "value": "yes",
          "synonyms": [
            "definitely",
            "go for it",
            "let's do it",
            "ok",
            "please",
            "sure",
            "why not",
            "yeah",
            "yes",
            "you bet",
            "you betcha",
            "yep"
          ]
        }
      ]
    },
    {
      "entity": "sys-date",
      "values": []
    },
    {
      "entity": "specialist",
      "values": [
        {
          "type": "synonyms",
          "value": "Derrik",
          "synonyms": [
            "derek",
            "derik",
            "derrik",
            "derrick"
          ]
        },
        {
          "type": "synonyms",
          "value": "Maria",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "Barbara",
          "synonyms": [
            "barbra"
          ]
        },
        {
          "type": "synonyms",
          "value": "Brenda",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "Robert",
          "synonyms": [
            "bob"
          ]
        },
        {
          "type": "synonyms",
          "value": "Nicholas",
          "synonyms": [
            "nick"
          ]
        }
      ]
    },
    {
      "entity": "phone",
      "values": [
        {
          "type": "patterns",
          "value": "US Phone pattern",
          "patterns": [
            "(\\d{3})-(\\d{3})-(\\d{4})"
          ]
        }
      ]
    },
    {
      "entity": "sys-time",
      "values": []
    },
    {
      "entity": "zip_code",
      "values": [
        {
          "type": "patterns",
          "value": "US Zip",
          "patterns": [
            "(\\b|\\s)\\d{5}(\\b|\\s)"
          ]
        }
      ]
    },
    {
      "entity": "holiday",
      "values": [
        {
          "type": "synonyms",
          "value": "valentine's day",
          "synonyms": [
            "valentine day",
            "valentines day"
          ]
        },
        {
          "type": "synonyms",
          "value": "independence day",
          "synonyms": [
            "7/4",
            "fourth of july",
            "july 4",
            "july 4th",
            "july fourth"
          ]
        },
        {
          "type": "synonyms",
          "value": "labor day",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "christmas eve",
          "synonyms": [
            "x mas eve",
            "x-mas eve",
            "xmas eve"
          ]
        },
        {
          "type": "synonyms",
          "value": "new years eve",
          "synonyms": [
            "12-31",
            "12/31",
            "dec 31",
            "dec 31st",
            "new year's eve"
          ]
        },
        {
          "type": "synonyms",
          "value": "new years",
          "synonyms": [
            "1/1",
            "jan 1",
            "jan 1st",
            "jan first",
            "january 1",
            "january 1st",
            "january first",
            "new year",
            "new year day",
            "new years day"
          ]
        },
        {
          "type": "synonyms",
          "value": "memorial day",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "thanksgiving",
          "synonyms": [
            "turkey day"
          ]
        },
        {
          "type": "synonyms",
          "value": "christmas",
          "synonyms": [
            "christmas day",
            "x man day",
            "xmas",
            "x mas",
            "x-mas",
            "x-mas day",
            "xmas day"
          ]
        },
        {
          "type": "synonyms",
          "value": "halloween",
          "synonyms": []
        }
      ]
    },
    {
      "entity": "sys-number",
      "values": []
    }
  ],
  "metadata": {
    "api_version": {
      "major_version": "v2",
      "minor_version": "2018-11-08"
    }
  },
  "webhooks": [
    {
      "url": "https://eu-gb.functions.cloud.ibm.com/api/v1/web/anonymousnew035%40gmail.com_dev/default/discovery-function.json",
      "name": "main_webhook",
      "headers": []
    }
  ],
  "dialog_nodes": [
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Our hours are Monday to Friday 10am to 8pm and Friday and Saturday 11am to 6pm."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": " true",
      "dialog_node": "node_6_1482426521282",
      "previous_sibling": "node_2_1482424204936"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We are open on @holiday regular hours"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": "@holiday",
      "dialog_node": "node_5_1482426503106",
      "previous_sibling": "node_1_1522387330204"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We are open on <? @sys-date.reformatDateTime(\"EEEEE\") ?> from 10am until 8pm"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": "@sys-date.reformatDateTime(\"EEEEE\") == \"Monday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Tuesday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Wednesday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Thursday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Friday\"",
      "dialog_node": "node_1_1522387330204",
      "previous_sibling": "node_4_1482425833988"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Our hours on <? @sys-date.reformatDateTime(\"EEEEE\") ?> are 11am to 6pm."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": "@sys-date.reformatDateTime(\"EEEEE\") == \"Saturday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Sunday\"",
      "dialog_node": "node_2_1482424204936",
      "previous_sibling": "node_5_1482426503106"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We are closed on @holiday"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": "@holiday:christmas || @holiday:thanksgiving || @holiday:(new years)",
      "dialog_node": "node_4_1482425833988"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Please try again later!"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_2_1592382938426",
      "conditions": "anything_else",
      "dialog_node": "response_10_1592383080284",
      "previous_sibling": "response_6_1592383073455"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "\"<?$webhook_result_1.passages[0].passage_text?>\""
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_2_1592382938426",
      "conditions": "$webhook_result_1",
      "dialog_node": "response_6_1592383073455"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello. Good afternoon",
            "Hi there. It's a beautiful afternoon",
            "Good afternoon. How can I help?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "conditions": "now().after('12:00:00') && now().before('16:59:59')",
      "dialog_node": "node_1_1495022305143",
      "previous_sibling": "node_16_1488295517679"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello",
            "Hi there",
            "Hi. How can I help"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "dialog_node": "node_28_1522448362216",
      "previous_sibling": "node_15_1488295465298"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello. Good evening",
            "Hi. Good evening",
            "Hello. How can I help this evening?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "conditions": "now().after('17:00:00')",
      "dialog_node": "node_15_1488295465298",
      "previous_sibling": "node_1_1495022305143"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello. Good morning",
            "It's a beautiful morning. Hello",
            "Hi there. How can I help you this morning?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "conditions": "now().after('04:00:00') && now().before('11:59:59')",
      "dialog_node": "node_16_1488295517679"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_12_1522596437268",
      "context": {
        "specialist": "@specialist"
      },
      "metadata": {},
      "conditions": "@specialist",
      "event_name": "input",
      "dialog_node": "handler_13_1522596437268",
      "previous_sibling": "handler_14_1522596437268"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "We'll do our best to book you with @specialist"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "slot_12_1522596437268",
      "event_name": "filled",
      "dialog_node": "handler_15_1522596463593",
      "previous_sibling": "handler_13_1522596437268"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_12_1522596437268",
      "event_name": "focus",
      "dialog_node": "handler_14_1522596437268"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Sorry... let's try again"
          ]
        }
      },
      "parent": "slot_8_1509132875735",
      "context": {
        "date": null,
        "time": null,
        "confirm": null
      },
      "metadata": {},
      "conditions": "@reply:no",
      "event_name": "filled",
      "dialog_node": "handler_17_1509135162089",
      "previous_sibling": "handler_14_1509133469904"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Perfect!"
          ]
        }
      },
      "parent": "slot_8_1509132875735",
      "metadata": {},
      "conditions": "@reply:yes",
      "event_name": "filled",
      "dialog_node": "handler_14_1509133469904",
      "previous_sibling": "handler_9_1509132875735"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_8_1509132875735",
      "context": {
        "confirm": "@reply && slot_in_focus"
      },
      "metadata": {},
      "conditions": "@reply && slot_in_focus",
      "event_name": "input",
      "dialog_node": "handler_9_1509132875735",
      "previous_sibling": "handler_10_1509132875735"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "Let me confirm: You want an appointment for <? $date.reformatDateTime(\"EEEEE\") ?> at <? $time.reformatDateTime(\"h a\") ?>. Is this correct?"
      },
      "parent": "slot_8_1509132875735",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_10_1509132875735"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Thanks"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "slot_22_1522444583114",
      "context": {},
      "metadata": {},
      "conditions": "true",
      "event_name": "filled",
      "dialog_node": "handler_22_1522598191131",
      "previous_sibling": "handler_23_1522444583114"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_22_1522444583114",
      "context": {
        "phone": "@phone"
      },
      "metadata": {},
      "conditions": "@phone",
      "event_name": "input",
      "dialog_node": "handler_23_1522444583114",
      "previous_sibling": "handler_24_1522444583114"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "I'll just need a phone to hold your reservation"
      },
      "parent": "slot_22_1522444583114",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_24_1522444583114"
    },
    {
      "type": "standard",
      "output": {
        "text": "OK. Let me know how I can help"
      },
      "parent": "node_22_1467833484410",
      "metadata": {},
      "conditions": "@reply:no",
      "dialog_node": "node_21_1468350173406",
      "previous_sibling": "node_19_1468350024009"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "OK. Transferring... [Use IBM Cloud Functions to connect to backend systems]"
          ]
        }
      },
      "parent": "node_22_1467833484410",
      "metadata": {},
      "conditions": "@reply:yes",
      "dialog_node": "node_19_1468350024009"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "We only accept appointments between 11am and 5pm"
          ]
        }
      },
      "parent": "slot_105_1498132552870",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$time.after('17:30:30') || $time.before('10:59:59')",
      "event_name": "filled",
      "dialog_node": "handler_1_1509694458589",
      "previous_sibling": "handler_106_1498132552870"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_105_1498132552870",
      "context": {
        "time": "@sys-time"
      },
      "metadata": {},
      "conditions": "@sys-time",
      "event_name": "input",
      "dialog_node": "handler_106_1498132552870",
      "previous_sibling": "handler_107_1498132552870"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "What time on <? $date.reformatDateTime(\"EEEEE\") ?> do you want to come in?"
      },
      "parent": "slot_105_1498132552870",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_107_1498132552870"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "To get to our business from Grand Central, take the 4,5 or 6 train downtown to Union Square."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Directions",
      "metadata": {},
      "conditions": "@landmark:(grand central)",
      "dialog_node": "node_4_1522439442155",
      "previous_sibling": "node_8_1482459217052"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "To get to our business from Times Square, take the N train downtown to Union Square"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Directions",
      "metadata": {},
      "conditions": "@landmark:(times square)",
      "dialog_node": "node_8_1482459217052",
      "previous_sibling": "node_7_1482459200886"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "To get to our business from the Empire State Building, walk to Herald Square and take the N train to Union Square"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Directions",
      "metadata": {},
      "conditions": "@landmark:(empire state building)",
      "dialog_node": "node_7_1482459200886",
      "previous_sibling": "node_3_1522439390442"
    },
    {
      "type": "standard",
      "title": "Provide location",
      "output": {
        "text": {
          "values": [
            "We're located by Union Square on the corner of 13th and Broadway"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Directions",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_3_1522439390442"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Looks like you're trying to make a reservation in the past. Try again."
          ]
        }
      },
      "parent": "slot_102_1498132501942",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$date.before(now())",
      "event_name": "filled",
      "dialog_node": "handler_6_1509695999145",
      "previous_sibling": "handler_103_1498132501942"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_102_1498132501942",
      "context": {
        "date": "@sys-date"
      },
      "metadata": {},
      "conditions": "@sys-date",
      "event_name": "input",
      "dialog_node": "handler_103_1498132501942",
      "previous_sibling": "handler_104_1498132501942"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "What day would you like to come in?"
      },
      "parent": "slot_102_1498132501942",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_104_1498132501942"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "[Use IBM Cloud Functions to connect to to backend systems]"
          ]
        }
      },
      "parent": "Reservation using slots",
      "metadata": {},
      "conditions": "$user_needs_help",
      "dialog_node": "node_25_1522598839584",
      "previous_sibling": "handler_7_1509696539866"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$date",
      "dialog_node": "slot_102_1498132501942",
      "previous_sibling": "node_3_1519173961259"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": []
        }
      },
      "parent": "Reservation using slots",
      "disabled": true,
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_7_1509696539866",
      "previous_sibling": "handler_16_1509133697261"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {},
      "variable": "$confirm",
      "dialog_node": "slot_8_1509132875735",
      "previous_sibling": "slot_12_1522596437268"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Let me know how else I can help"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Reservation using slots",
      "context": {},
      "metadata": {},
      "conditions": "$user_cancelled",
      "dialog_node": "node_10_1509697567474",
      "previous_sibling": "node_25_1522598839584"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {
        "_customization": {}
      },
      "variable": "$phone",
      "dialog_node": "slot_22_1522444583114",
      "previous_sibling": "slot_8_1509132875735"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {},
      "variable": "$specialist",
      "dialog_node": "slot_12_1522596437268",
      "previous_sibling": "slot_105_1498132552870"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$time",
      "dialog_node": "slot_105_1498132552870",
      "previous_sibling": "slot_102_1498132501942"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Let me check availability...  [Use IBM Cloud Functions to connect to backend systems]"
          ]
        }
      },
      "parent": "Reservation using slots",
      "context": {},
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_3_1519173961259",
      "previous_sibling": "node_10_1509697567474"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "OK. Canceling your request..."
          ]
        }
      },
      "parent": "Reservation using slots",
      "context": {
        "date": null,
        "time": null,
        "phone": null,
        "confirm": null,
        "specialist": null,
        "user_cancelled": true
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_all_slots"
      },
      "conditions": "#Cancel",
      "event_name": "generic",
      "dialog_node": "handler_16_1509133697261",
      "previous_sibling": "handler_3_1501275087289"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "I see you need help making an appointment. Let me transfer you to an agent..."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Reservation using slots",
      "context": {
        "date": null,
        "time": null,
        "phone": null,
        "confirm": null,
        "specialist": null,
        "user_needs_help": true
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_all_slots"
      },
      "conditions": "#Help",
      "event_name": "generic",
      "dialog_node": "handler_3_1501275087289"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I didn't understand can you try again"
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "anything_else",
      "digress_in": "returns",
      "dialog_node": "node_2_1467831978407",
      "digress_out": "allow_all",
      "previous_sibling": "node_7_1592452093633",
      "disambiguation_opt_out": true
    },
    {
      "type": "standard",
      "title": "Where are you located?",
      "output": {},
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#Customer_Care_Store_Location",
      "digress_in": "does_not_return",
      "dialog_node": "Directions",
      "digress_out": "allow_all",
      "previous_sibling": "Hours of Operation"
    },
    {
      "type": "standard",
      "dialog_node": "node_7_1592452093633",
      "previous_sibling": "node_2_1592382938426"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "So long",
            "See ya",
            "Good bye"
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "#Goodbye",
      "digress_in": "does_not_return",
      "dialog_node": "node_12_1468329566917",
      "previous_sibling": "node_13_1502484041694"
    },
    {
      "type": "standard",
      "title": "Please transfer me to an agent",
      "output": {
        "text": {
          "values": [
            "Would you like me to transfer you to a representative?"
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "#General_Connect_to_Agent",
      "digress_in": "does_not_return",
      "dialog_node": "node_22_1467833484410",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_2_1468243505617"
    },
    {
      "type": "standard",
      "title": "Ask about product",
      "actions": [
        {
          "name": "main_webhook",
          "type": "webhook",
          "parameters": {
            "input": "<?input.text?>"
          },
          "result_variable": "webhook_result_1"
        }
      ],
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#Product_Information",
      "dialog_node": "node_2_1592382938426",
      "previous_sibling": "node_4_1570050459690"
    },
    {
      "type": "standard",
      "title": "What are your hours?",
      "output": {},
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1522439390442"
      },
      "conditions": "#Customer_Care_Store_Hours",
      "digress_in": "does_not_return",
      "dialog_node": "Hours of Operation",
      "digress_out": "allow_all",
      "previous_sibling": "Opening"
    },
    {
      "type": "standard",
      "title": "What can I do",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "I can tell you about our store locations and opening hours, or help you set up an appointment."
              },
              {
                "text": "You could also ask me to connect you to an agent."
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "conditions": "#Help",
      "dialog_node": "node_4_1570050459690",
      "previous_sibling": "node_22_1467833484410"
    },
    {
      "type": "frame",
      "title": "I want to make an appointment",
      "output": {},
      "metadata": {
        "fallback": "leave",
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#Customer_Care_Appointments",
      "digress_in": "does_not_return",
      "dialog_node": "Reservation using slots",
      "digress_out": "allow_all",
      "previous_sibling": "Directions",
      "digress_out_slots": "allow_all"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You're welcome. Just let me know if you need anything else",
            "No problem. Just let me know if you need anything else",
            "My pleasure. Just let me know if you need anything else"
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "#Thanks",
      "digress_in": "does_not_return",
      "dialog_node": "node_2_1468243505617",
      "previous_sibling": "node_12_1468329566917"
    },
    {
      "type": "standard",
      "output": {},
      "metadata": {},
      "conditions": "#General_Greetings",
      "digress_in": "does_not_return",
      "dialog_node": "node_13_1502484041694",
      "previous_sibling": "Reservation using slots"
    },
    {
      "type": "standard",
      "title": "Opening",
      "output": {
        "text": {
          "values": [
            "Hello, I’m a demo customer care virtual assistant to show you the basics.  I can help with directions to my store, hours of operation and booking an in-store appointment"
          ],
          "selection_policy": "sequential"
        }
      },
      "context": {
        "no_reservation": true
      },
      "metadata": {},
      "conditions": "welcome",
      "dialog_node": "Opening"
    }
  ],
  "counterexamples": [],
  "system_settings": {
    "tooling": {
      "store_generic_responses": true
    },
    "off_topic": {
      "enabled": true
    },
    "disambiguation": {
      "prompt": "Did you mean:",
      "enabled": true,
      "randomize": true,
      "max_suggestions": 5,
      "suggestion_text_policy": "title",
      "none_of_the_above_prompt": "None of the above."
    },
    "system_entities": {
      "enabled": true
    },
    "spelling_auto_correct": true
  },
  "learning_opt_out": false,
  "name": "Customer Care Sample Skill",
  "language": "en",
  "description": "Sample simple customer service skill to get you started."
}